We’re all familiar with the phrase “Pay it forward”, but how often do we practice it? 

In December I met a new-to-London business owner that needed my help on several levels.   As you know, I connect businesses with the right service provider.   However, he needed some connections that I didn’t have in my portfolio for business services.   Because I have a vast network of contacts, I did happen to know some quality, professional people that could help him, even though it wasn’t going to financially benefit me.   He sent me this, “I am impressed with your list of contacts but more so with the speed you get involved and get results.   You are surely to be a part of my business growth in the year of 2012.”  Ehsan, Hotel Metro.  

We talk about the ‘customer experience’ and how it makes you feel.   I have to admit, that made me feel pretty good.   Have you paid it forward lately?